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Dave Kearns' 
IdM Newsletter
from Network World

Conformity announces SaaS solutions

Governance and compliance solution enables internal auditors to reduce the security and compliance risks associated with SaaS adoption.

I hadn't heard much from Conformity since last year's conversation with co-founder Scott Bils, so I was glad to get a note last week letting me know that it was about to splash out with a new release. Well, three new releases, actually, but one which is germane to this newsletter.

Conformity's business is providing an enterprise-class management platform for software-as-a-service (SaaS) and cloud applications. It is a co-founder of the Enterprise SaaS Working Group and had a major coming out at this week's Under The Radar conference, an aptly named venue for this quiet company.

While the new SaaS solutions that Conformity announced are designed to help frontline managers and IT operations personnel address the tactical issues and challenges of SaaS adoption, the one for finance and the one for operations are a bit beyond our purview. But the solution for governance and compliance -- that's our bread and butter.

According to PR flackette Laura Beck, Conformity's new governance and compliance solution enables internal auditors to reduce the security and compliance risks associated with SaaS adoption. The solution enables IT to enforce user access control policies for SaaS and cloud-based applications, and provides centralized compliance reporting in the areas of user access, change and segregation-of-duties required for SOX, HIPAA, PCI and other regulatory mandates and industry standards.

In addition, Conformity has tightened integration with SaaS offerings with no or limited API access (so there's no way to programmatically hook to them), which can create "management islands" that are difficult, if not impossible, to efficiently manage. With new "registered services" capabilities Conformity customers can now centrally manage and govern users across all of their SaaS and cloud applications.

If you're into the cloud, or thinking about it, you ought to investigate the Conformity offerings.

In other news I've just caught up with Bhold, the Dutch company leading Europe in Enterprise Authorization Management, which has opened an office in the United States. The company is heavily invested in management of Microsoft's Foresight Identity Manager (FIM) product, in partnership with KPMG and The Oxford Computer Group, so founder Paul Heiden thought it a good idea to open up a branch here. So he did -- on Broadway, in Manhattan. Well, it's got to be more interesting than the company's HQ in Utrecht ( a nice college town, though). I'll find out more when I see Paul, either at The Experts Conference later this month or at the European ID Conference early next month. If you won't be at either conference then be sure to read what's up with Bhold (and all the other presenting companies) in this newsletter in the weeks following the shows.

 

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The importance of user-friendly technology

In some cases, creating a technology is the easy part -- designing it so that people will use it (and want to) is the hard part

It's been a mantra that pops up in this newsletter periodically, and has for many years. Just a couple of weeks ago I phrased it as, "We have the technology, but the bureaucracy still gets in the way." Another way I'm fond of stating it is "the technology is easy, it's the people that's hard." But my old friend Chris Zannetos (he's CEO of Courion) has another opinion. I respect Chris' views, and they deserve to be presented to you. Here's what he told me.

"I look at it a bit differently. The market sees a *lot* of technology that does not accommodate the everyday realities that IT admins face…not just technology realities (like the fact that just about every major application has a different access security paradigm)…but the organizational and political realities. Most products are designed in a pristine lab 'the way people ought to work'…the reality is that the organizations that these admins (and we) serve are made up of people. And people beget bureaucracy and politics. The x.500 technology I tried to use to implement a global directory service for a top 5 global bank in 1992 was great technology….it worked! But not in a world in which the Retail Bank had its (real or imagined) needs that were different than the Corporate Bank that was different than the Private Bank, etc…. Instead of viewing that bureaucracy or politics get in the way, the industry needs to deliver solutions that accommodate those realities – and still help the customers solve the problems (this is why self-service password management works still today….it is faster for users…so they want to use it. And it doesn't require 10, 20 or 1,000 application owners to agree on a single authorization engine or a single set of password constraints). In the early days, whenever a staff member would say…well, "x" isn't working so well because the customer's politics got in the way", I'd tell them they were wrong. Our job is to deliver a solution that people *want* to use, that accommodate/avoid the politics…make it faster and easier for all involved and they will use it. Sort of a capitalist's way of viewing things….versus the central-planning approach of a forced march to a central directory that all don't believe in or support.

The market has spoken and voted with its feet (dollars?)…SSO, Self-service password management, multi-factor auth (and I'd add provisioning and access certification if the products are designed right)….they just work."

I really can't disagree with what Chris is saying here. But it doesn't change the phrase, just it's meaning -- creating the technology is the easy part, designing it so that people will use it (and want to) is the hard part. Something to keep in mind.

©2009 by Network World, Inc. 118 Turnpike Road, Southborough, Massachusetts 01772. Reprinted from Network World.

PRESS RELEASES
NEWS OPINION

Latest Headlines
Thursday, Jul 29

The ‘x’ in xAuth stands for…
Nishant Kaushik
I like to think I am a realist, and my initial take on the xAuth idea was that it was a good idea necessary to solve the usability issues holding back the widespread adoption of federated consumer authentication. more

The end of the beginning
Paul Trevithick
Creating a new consolidated non-profit for open identity that would combine existing groups and thereby create something quite different and new is an obvious and unoriginal idea. The question, as ever, is one of timing. Is now the moment? Kantara tried to pull this off a couple years ago, but that was too early. more

Why we need claims in Windows
Martin Kuppinger
ACLs are at least somewhat understood, claims are new. There has to be a migration path and compatibility. But if we look at all the options we have, claims appear to be the most promising concept for the future security at the operating system level. more

XAuth: First Take
Pamela Dingle
XAuth, if it succeeds, will be the antithesis of user-centric identity. It is what happens when companies with businesses to run finally realize that asking users is a thankless, hopeless task that can only get in the way. We all know it is easier to ask forgiveness than permission – for better or worse, XAuth is that principle, taken to its logical conclusion. more

Verifying identity in customer-not-present situations
Linda Musthaler, Network World
When you have any sort of Web-based business, you really don't know who is on the other end of the network. For many interactive Web applications, it's critical to verify the true identity of the consumer. Just ask Sarah Palin... more

Tools to help you manage passwords
Dave Kearns, Network World
I've always felt that way, but still got irritated at having to remember all of those passwords. So I've been a big user of SSO tools that store username/password credentials (encrypted, of course) and present them on your behalf during an authentication ceremony. more

IDENTIKEY Server Banking Edition offers complete solution for secure online banking
DigitalID News
IDENTIKEY’s standard technology featuring DIGIPASS generated one-time passwords and e-signature authentication, is now compatible for online banking services. The HSM will validate the OTP or e-signature and grant the user access to the system. more

There is more than automation
Martin Kuppinger
Flexibility is key. Flexibility for architectures, where Identity Provisioning and Access Governance tools are just one element – there might be more than one Provisioning tool, there might be SRM, existing workflows, the integration of Provisioning and Access Governance, interfaces to Enterprise Portals, and so on. And flexibility for connections to systems, by not only relying on automation. more

Patient Identification: Paving the Way for Electronic Healthcare
Frank Villavicencio, Identropy
Of no surprise -a t least to me- is the fact that at the heart of many of these challenges is the issue of how individuals are actually identified. This very issue remains a fundamental roadblock for mass adoption and, whether due to cost, privacy, or technology, all of which are essential in creating a tipping point effect that can represent a much needed paradigm shift. more

Trust and the cloud – Identities are critical
Tim Brown
Trust is one of the biggest factors when it comes to cloud security. It encompasses everything from a choosing a trusted cloud provider to establishing trust that you are who you say you are. more

Please do not change your password
Mark Pothier, Boston Globe
You will need a computer password today, maybe a half dozen or more — those secret sign-ins that serve as sentries for everything from Amazon shopping carts to work files to online bank accounts. Just when you have them all sorted out, along comes another “urgent” directive from the bank or IT department — time to reset those codes, for safety’s sake. And the latest lineup of log-ins you’ve concocted won’t last for long, either. Some might temporarily stay in your head, others are jotted on scraps of paper and stuffed in a wallet. A few might be taped to your computer monitor in plain view (or are those are from last year’s batch? Who can remember?). more

SMS two-factor authentication for electronic identity verification
Randall Gamby, SearchSecurity
The tokens are costly for large populations of users and hard to manage for users outside the organization, like customers and contract workers. This is because in order to use these devices, companies are required to first purchase the hardware tokens, put in place processes for provisioning them, educate users on their physical protection and usage, and manage the problem of careless users losing their devices. more

Federated ID Management: The Time is Now
Linda McGlasson, Bank info Security
When the Obama Administration did its Cyberspace Policy Review last May, one of its key recommendations was that the U.S. needs to build an identity management vision and strategy for the nation. This level of attention at a national level is what Smedinghoff thinks is attracting a lot of attention both domestically and internationally as a key solution to really scaling electronic commerce and electronic business activities to a higher level. more

Identity management in cloud computing courts enterprise trust
Laura Smith, SearchCIO
Federating identity management makes sense, especially in a cloud environment where users are logging onto to multiple systems within and outside the firewall, Kramer acknowledged. Internal IDM is all about account provisioning, assigning user access to systems and resetting end user passwords; interbusiness IDM is about identity mapping within a partner's context. more

Handling Change in IAM: Vendors and Customers
Earl Perkins
I recently completed a move into a newly-built home, my first (and hopefully only) experience with building a home. In all of the chaos of getting things done, it struck me how there are similarities in moving and the IAM market. Yes, I know you can make analogies about almost anything, but stay with me here. more

Dying for mail
Dave Birch
What we really need, as a society, is proper security and privacy technology and we are an awfully long way from seeing this introduced at all, let alone introduced into probate law or custom and practice. more

3 Insights on Developing a Deprovisioning Policy
Ash Motiwala
Deprovisioning Policy is typically more complex than a simple policy that states that when HR says a person is terminated, the identity system terminates the user's access to all systems. Here are a few things to consider when developing your Deprovisioning Policy. more

Governance the next Era of Identity Management
Matt Flynn
I spoke to an analyst recently who was hoping to see additional convergence between identity management, access governance, and compliance solutions. I think we can probably all agree that it would be nice. In my opinion, we're at least a few years out from that. Not because of technology, but because we need customer demand to drive it. more

Authentify Releases EFT Verifier™ to Thwart Unauthorized Electronic Fund Transfers
Business Wire
Authentify’s ETF Verifier™ can be invoked whenever a new payee is added to an online payment or wire enabled account. The Totally Out-of-Band Authentication process or TOOBA, sends an XML message to Authentify’s telephony service center. The message triggers a phone call to a telephone number for the account owner. Transaction details including payee identification is repeated via phone to the account owner and allows the user to approve or cancel the transaction via the telephone keypad. more

Potential technologies that consumers may use for online ID
NFC News
Obama’s group, the National Strategy for Secure Online Transactions, may eventually recommend ways for consumers to be vetted, some type of background check, and a technology they can use for better security when conducting business online. The president wants consumers to use strong authentication, something more than user name and password, which will most likely add another security factor, say officials familiar with the project. more

Lighthouse to Demonstrate Leading-Edge Cloud-Based Identity and Access Management Solution
Business Wire
Identity and Access Management (IAM) is a complex challenge faced by organizations worldwide, and the introduction of cloud applications threatens to further exacerbate the matter. IAM solutions have recently emerged that use the public cloud to achieve deep cost reductions without diluting performance. more

Open Identity: the end of childhood, the age of assurance
Nico Popp
So, what do the trusted cloud initiative, Obama's new health care bill, and next generation online payment have in common? They all require federation and stronger forms of authentication to enable trust and protect against fraud. more

OpenID Issues List
George Fletcher
Yesterday at the OpenID Summit a number of companies presented on the issues they have experienced with evaluating and/or deploying OpenID. Here is my summarized list in no particular order more

Identity Standards Refresh
Michael Versace
It appears the industry sees an opportunity, as two standardization efforts, with significant vendor backing, have emerged in the wake of the RSA 2010 conference and its focus on cloud. These intend either to fill in identity management standards gaps or develop new services that create more interoperability across existing identity standards. more

Gmail Adds Support for OAuth Authentication
Google Operating System
Google Code blog announced that Gmail started to support OAuth authentication for IMAP and SMTP. What this means is that developers will be able to create applications that use Gmail data without requiring to enter your password. more

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